Refund & Cancellation Policy

Last updated: 20 Jan 2026 

This Refund & Cancellation Policy applies to all purchases made through geniusmakermentor.com, operated under the trade name Sybersimba, legally owned by Manoj Kumar (Proprietorship), India.

By purchasing any product or service from this website, you agree to this policy in full.

1. Nature of Products and Services

Sybersimba offers the following categories of products and services:

Digital Products

• Online courses and course memberships
• Recorded tutorials and learning material
• Downloadable or online-access digital products

Services

• Shopify store setup and customization
• Website designing
• Web and app development
• Facebook ad management
• Facebook Business Manager setup
• Consulting and advisory services
• Any other digital or technical services offered from time to time

All products and services are delivered digitally or online.
No physical goods are shipped.

2. No Refund Policy (Important)

Due to the digital and service-based nature of the offerings, refunds are not available once a purchase is successfully completed.

This no-refund policy applies to:

• Course memberships and online courses
• Digital products and downloadable content
• Consulting sessions
• Service-based work such as store setup, website development, ad management, or technical implementation

Once access to digital content is granted or work on a service is initiated, the purchase is considered final and non-refundable.

3. No Cancellation After Purchase

Orders cannot be cancelled after payment confirmation.

For services, once work has started, resources have been allocated, or access has been provided, cancellation requests will not be accepted.

4.2. You agree to use any community forums or communication channels associated with the Services with respect. We reserve the right to terminate your access to the Services and community for abusive, promotional, or otherwise disruptive behaviour without refund.

4. Exceptions (Limited and Discretionary)

Refunds or cancellations may be considered only in exceptional cases, at the sole discretion of Sybersimba, such as:

• Duplicate payment due to a technical error
• Payment deducted but service or access not initiated due to a verified system issue

If approved, refunds (if any) will be processed back to the original payment method within 7–10 business days.

No other exceptions will be entertained.

5. User Responsibility

Before making a purchase, users are responsible for:

• Reviewing service scope, timelines, and deliverables (where applicable)
• Understanding that digital products and services are non-refundable
• Ensuring the offering meets their requirements

Change of mind, lack of usage, delays caused by missing inputs from the user, or unmet personal expectations do not qualify for a refund.

6. Chargebacks and Payment Disputes

Users are encouraged to contact us before initiating any chargebacks or disputes.

Unresolved chargebacks may result in:

• Suspension of access to digital products
• Termination of ongoing services
• Restriction from future purchases

All disputes are governed by Indian law and Razorpay payment gateway policies.

7. Contact for Support

For payment-related queries or clarification regarding this policy, contact:

Email: geniusmakermentor@gmail.com
Support Number: +91 9672 366 086
Response Time: We strive to respond to all queries within 48 business hours.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Sybersimba shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Site or Services.

9. Policy Updates

Sybersimba reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on this page and will take effect immediately upon publication.

10. Contact Information

For any questions regarding these Terms of Service, please contact:
Legal Entity: Sybersimba
Registered Address: Raikaranpura, Tehsil Kotputli, Dist. Jaipur (Rajasthan) Pin: 303105
Email: geniusmakermentor@gmail.com
Support Number: +91 9672 366 086
Response Time: We strive to respond to all queries within 48 business hours.